Terms and Conditions 

• The College reserves the right to amend information contained on the website and the brochure, including course details, fees or timing. For full details of your course, please request a Course Information Sheet to be sure that the course meets your needs.
• Classes may be combined, shortened or closed, subject to enrolment numbers, in consultation with students/tutors.
• Course fees are based on a minimum, viable class size, although it may be possible for classes to continue on lower numbers, subject to an additional pro rata fee per learner.
• An admin fee may be levied where more than one change of course is requested by a learner.

Course Closures

Tuition fee refunds will normally only be allowed where a course is cancelled by the College. In such cases, the College will try to offer alternative provision but, where this is not possible, tuition fees will be refunded as follows:

• Course closure within the first two weeks – full refund
• Course closure after two weeks – pro rata refund

Refunds

Where a student has to leave a course for medical reasons, consideration will be given to refunding the cost of course weeks not attended – see our full refund policy (available from your local centre) for further details. Exam fees cannot be refunded. Contact your local centre for more information. Full time students requiring refunds should contact the Adult Learning Centre at the Brockenhurst site for details of our full time student refund policy.

For further info please see our Adult Learner refund policy

Service Standards

To maintain our excellent reputation we aim to provide high standards of customer service, information and advice and teaching/training.

As a customer you can expect us to:

• Provide a friendly and courteous welcome from staff in all our call centres and a named contact for any queries.
• Deal promptly and professionally with enquiries.
• Provide accurate information on our programmes in a variety of formats.
• Use suitable trained and experienced staff to deliver our learning programmes.
• Act upon feedback from our customers to ensure that we continuously improve our services and programmes.