Support

We offer a range of services to support our students from the start of the application process right through to career or Higher Education progression and everything in between. We recently achieved the Matrix standard – external recognition of the high quality information, advice and guidance provided for our students.

Your progress will be monitored carefully with an online registration system and written reports. Parents/guardians are also encouraged to come to College at regular Parents’ Evenings to be kept informed of your performance.
 

Advice

We undertstand that there are lots of choices you have to make when deciding to come to college and that the list of options available after school can sometimes be confusing.

If you are thinking of applying for a full time course in the Sixth Form and need advice, please contact our team of course advisers by telephoning Sue Buck, Admissions Administrator, on 01590 625507.
 

Tutor Support

All full time students at the College have a Personal Tutor whom they meet once a week. Personal Tutors are all teachers at the College with a special interest in supporting individual students. Your tutor will be the first and easiest person to ask for advice about any aspect of your time at College.
Your tutor will:

• Help you settle into College
• Keep an eye on your attendance and progress while you are on your course
• Keep you informed about events and opportunities in College
• Advise you about issues related to your courses or timetable
• Help you with your career plans and progression into Higher Education or employment

In addition to weekly tutor sessions you will have at least four individual meetings with your tutor during the year to discuss your progress, deal with any concerns and agree ways in which you can improve your performance.
 

College Counsellor

The College counselling service offers confidential, professional counselling to students during normal college hours. The counselling room is close to Student Services and students are able to book appointments for themselves.
 

Health Advice

A confidential health advice service, staffed by a qualified nurse, is available on a drop in basis on Monday to Wednesday. The College also organises health promotion events throughout the year – for further information please contact the College Health Co-ordinator, on 01590 625555 (Ext 300).
 

Financial Support

Please see the section on student finance for more information

 Further support may be available for some families receiving means tested benefits from their Local Education Authority. Help is also available for some students with special educational needs and for child-care provision. Please contact Helen Wallis Dowling, our Student Finance Adviser, on 01590 625328 for advice on the help you may be entitled to.
 

Information, Advice & Guidance

Youth Support Service Advisers are available in College every day to offer impartial information and guidance. Students can book individual interviews according to their needs at any time during their course and drop in sessions are also available every day.

The College Careers Coordinator organises large scale careers education and guidance events at the College in the spring and summer terms, works with Personal Tutors to ensure that all students have developed career plans and is also available for individual guidance.

The Careers area within the Learning Resources Centre contains a comprehensive collection of resources for progression into Higher Education as well as information on careers and employment. The area is staffed two days a week by a qualified careers information adviser who can help students access the resources they need.

We aim to provide a friendly and approachable service giving confidential and impartial information, advice and guidance to potential students, students on College courses and parents.

For information, advice and guidance about:
 

• Sixth Form course options: please contact Sue Buck, Admissions Administrator, on 01590 625507, to speak to one of our team of advisers.
• Financial Support for Students: please contact Helen Wallis Dowling, Student Finance Advisor, on 01590 625555 (Ext 147).
• EMA allowances: please contact Hadi Zarbafi, Attendance and EMA Officer, on 01590 625530
• Travel to College from your area: please contact Chris Gallagher, Student Travel Coordinator, on 01590 625533.
• Support for students with additional needs: please contact Jill Lueddeke, Skills Development Manager, on 01590 625372 or email: jlueddeke@brock.ac.uk
• For all other queries please contact our main reception on: 01590 625555 or e-mail: enquiries@brock.ac.uk

Why not visit us on one of our Open Evenings and see the College for yourself? Open Evenings offer you the chance to talk to staff about any of our courses, explore the facilities of the College and get the information and advice you need. In addition to College staff, advisers from the Youth Support Service are always available to offer impartial careers advice.
 
We work according to the Guidance Council’s Code of Principles: Equality of Opportunity, Accessibility, Transparency, Individual Ownership, Impartiality and Confidentiality.
 

Additional Support and Skills Development

Our highly qualified Skills Development team is able to support you in your learning. Whether you have a specific learning difficulty or physical disability that affects your learning or are in need of advice on study skills the team would like to hear from you. Please contact Jill Lueddeke, our Skills Development Manager on 01590 625555 (Ext: 603)  or e-mail jlueddeke@brock.ac.uk to discuss your needs.
 

Travelling to College

The College operates a subsidised bus and train scheme covering a wide catchment area. For advice on costs and availability of travel from your area please contact Chris Gallagher, our Student Travel Coordinator, on 01590 625533 or check out our Getting here pages.

Parents wishing to report absences can do so by calling the absence hotline on 01590 625530
 

Problems or Complaints

We hope that you will be happy with your course and the support you receive at College. If you are unhappy you should discuss your concerns firstly with your personal tutor or course teacher. If the matter is not sorted out to your satisfaction you should contact your Head of Division. If you are still unhappy with our response please write to the Principal, Di Roberts, at the College. Please click here to see our full complaints procedure.