Customer Service for Health and Social Care Settings Level 2 Certificate

Adult Skills & Training

Date (from)



E-Learning - July 2020


Course introduction

This qualification enhances customer service in the healthcare sector. You will learn skills and techniques that will be useful for dealing with residents, families and patients in a variety of situations. 

Course structure

You will study the following units: 

  • Preparing to deliver customer service in health and social care settings
  • Effective communication for health and social care
  • Understand the specific needs of customers and patients accessing health and social care services
  • Teamwork in health and social care settings

Information & support

As a learner you will:

  • Achieve a nationally recognised Level 2 qualification.
  • Learn how to improve patient, family and customer experience.
  • Further your personal and professional development.
  • Gain positive working relationships.
  • Improve your skills in service delivery.
  • Increase service standards.
  • Learn without the need to attend college. 

Course fees & Duration

This course is fully funded for those who are 19+ and a UK/EU resident. 

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