Customer Service Level 2 NVQ Certificate

Customer Service Level 2 NVQ Certificate

Adult Skills & Training Location: Workplace
Type: Work Based
Awarding Body: City & Guilds
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Course Details

To achieve the level 2 NVQ Certificate in Customer Service the learner must achieve a minimum of 28 credits overall, of which a minimum of 15 credits must be at level 2, additional credits may be chosen from level 1 or level 3 units.  The units are selected from  a wide variety of Customer Service tasks which will be chosen to best suit the candidate's job role and responsibilities.  The number of units completed will depend on the credit value of the units chosen.


Course Structure & Teaching Methods

An NVQ certificate is a level 2 qualification designed to be completed in the workplace.  It is a competence based qualification, where the candidate will produce a portfolio of evidence to meet performance criteria and demonstrate knowledge in their chosen area.


We will be flexible and fit in with the needs of your business and job requirements. Your work will be sampled on an ongoing basis by a qualified verifier.

Information & Support

The Skills Development Team can assess your specific learning support needs and give specialist help for hearing or visually impaired students and those with specific learning difficulties. 

Depending on the candidate's previous level of qualification, this course may be eligible for Government funding, please contact us to discuss further.

Experienced and competent staff at our adult learning centres can help you decide on your course and progression options. If you feel you would benefit from more in depth careers advice please contact:

The national careers advice service - National Phone/email service - or 0800 100 900 (available from 08:00 to 22:00, 7 days per week).

Practical help and advice is also provided to assist students with any kind of disability or individual need, including people for whom English is not their first language. Please contact our centre staff to discuss your needs prior to starting your course.


Progression Opportunities

On completion of this programme candidates can progress to NVQ level 3 in Customer Care if their job role is sufficient to warrant the extra responsibility of a supervisory level.