You can gain the knowledge and skills to provide outstanding customer service, making you a real asset to any retail or service sector employer, thanks to this programme.
You will achieve a nationally recognised qualification, pick up new abilities and further your personal and professional development.
You will also gather evidence of your competence and learn at a time that suits you without needing to attend college.
You will study the following units:
- Principles of customer service and delivery
- Understanding customers
- Understanding employer organisations
Information & support
To have a truly successful business you need to provide good customer service.
It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back.
As a result, handling customer service issues in a professional and courteous manner is an essential day-to-day task for any retail or service sector business.