Customer Service Level 2 NVQ Certificate

Adult Skills & Training

Date (from)


Awarding body


Please contact us to register your interest for the next available start date.

City & Guilds


Course introduction

You can gain the knowledge and skills to provide outstanding customer service, making you a real asset to any retail or service sector employer, thanks to this programme.

You will achieve a nationally recognised qualification, pick up new abilities and further your personal and professional development.

You will also gather evidence of your competence and learn at a time that suits you without needing to attend college.

Course structure

You will study the following units:

  • Principles of customer service and delivery
  • Understanding customers
  • Understanding employer organisations

Information & support

To have a truly successful business you need to provide good customer service.

It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back.

As a result, handling customer service issues in a professional and courteous manner is an essential day-to-day task for any retail or service sector business.

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