Customer Service Level 3 NVQ Diploma

Adult Skills & Training

Please contact us to register your interest for the next available start date. Message

Course introduction

Improve your skills in customer service and increase customer satisfaction thanks to this learning opportunity.

This course is suitable for those working at a supervisory level or with a level of responsibility within the customer service environment.

As a learner you will select a range of units based around customer service skills and techniques best suited to your job role. You must achieve a minimum of 42 credits and the number of units you select will depend on the credit value of the units chosen. 

Mandatory units:

  • Demonstrate an understanding of customer service
  •  Demonstrate an understanding of the rules that impact on improvements in customer service

Teaching & learning

You will be taught through a variety of methods including:

  • One-to-one discussions
  • Presentations
  • Individual research 
  • Case studies and scenarios

Course structure

  • This NVQ diploma has been designed for completion in the workplace. 
  • This NVQ diploma is competence based qualification, where you will produce a portfolio of evidence to meet performance criteria and demonstrate knowledge in your chosen area.

How will I be assessed?

  • One of our qualified assessors will will provide support and guidance throughout completion of your qualification. They will visit your workplace once every two weeks for approximately 90 minutes. 
  • We will be flexible and fit in with the needs of your business and job requirements.
  • Your work will be sampled on an ongoing basis by a qualified verifier and you will receive feedback on the work produced.

Information & support

  • Completion of this programme usually takes 9 months however this may vary according to each individual.
  • Assessment of specific learning support needs can be assessed by our Skills Development team where necessary.

Course fees & Duration

You may be eligible to receive funding for this qualification depending on your previous level of eduction. Please contact us to discuss this further. 

What can I do with this qualification?

Completion of this programme could lead to progression within your job role or completion of more a advanced qualification in customer service. 


Back to search results