Level 2 Certificate in Information, Advice or Guidance

Adult Skills & Training

Date (from)



This course runs at any time


Course introduction

This learning opportunity will equip you with an in-depth understanding of the key areas associated with providing effective information, advice and guidance. This will include signposting, referrals, record keeping, confidentiality, and communication and listening techniques.

Information & support

Unit 1: Information, advice or guidance in practice

You will learn about the various differences between information, advice and guidance, and the requirements of different clients and how these are best met. You will also gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.

Unit 2: Developing interaction skills for information, advice or guidance

You will discover how to interact with clients, execute appropriate and effective questioning techniques, listening skills and non-verbal communication. You will also gain knowledge of the impact of values, beliefs and attitudes on any interactions you may have, as well as the importance of confidentiality and impartiality.

Unit 3: Signposting and referral in information, advice or guidance

You will gain an understanding of the difference between signposting and referrals. You will also gain knowledge of good practice when signposting and referring, including tips on recording, monitoring and evaluating.

Unit 4: Information, advice or guidance in context

You will gain an understanding of information, advice or guidance in the context of your own practice and a specific group of clients, examining different ways of assisting clients to explore and make choices. Knowledge about discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how they may be overcome, will also be examined.

Unit 5: Skills for advice providers

You will gain an understanding of the purpose and process associated with an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview, and how to ensure client confidentiality. Key parts of this section will be gaining knowledge of social policy relevant to advice work and negotiating effectively on a client’s behalf, as well as providing support and action planning.

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