Travel Consultant Apprenticeship Level 3


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Work Based - Please contact us for next available date



You can launch or develop your career as a travel consultant thanks to this apprenticeship opportunity, which will give you the knowledge, skills and behaviours you need to progress in the travel business.

Successful travel consultants provide outstanding customer service, delivering a range of often complex travel arrangements including accommodation bookings and associated services.

Usually travel consultants specialise in either corporate or leisure travel; however, experts agree the essential knowledge, skills and behaviours are transferable across the industry.

This apprenticeship is designed for people working within a hotel, travel agency, cruise ship or private travel consultancy environment. It is also suitable for you if you have been offered such a role.

Why choose Brock for Travel Consultant Apprenticeship Level 3?

At Brockenhurst College you will be supported by our dedicated team of assessors, all of whom have many years of experience in the role of a travel consultant and travel shop managers.

They are all highly experienced in global travel and passionate about passing their knowledge on to you.

Teaching & learning

Teaching will be delivered on a one-to-one basis for at least one hour at each meeting. The information will be logged in a format that can be retrieved for later use either manually or electronically.

Your college assessor will be a key source of support throughout the programme. If you are falling short, then together you will develop a one-to-one programme of upskilling in practical tasks, behaviours and knowledge.

Training structure

Your assessor will visit you in your workplace every two to three weeks to support you in gathering evidence to map into your portfolio/eportfolio.

Twenty-per-cent of your training will be off-the-job training, which typically includes offsite visits, work shadowing and research.

You will also benefit from quarterly reviews and pre-planned micro assessments to work towards the programme criteria and plan for the End Point Assessment required by the awarding body.

You will study the following areas:

  • Geography
  • Travel information
  • Industry practice
  • Travel options
  • Products and service
  • Customers
  • Legal and compliance
  • Industry technology
  • Business
  • Sales
  • Team and personal performance
  • Communication
  • Sustainability

Minimum entry requirements

  • GCSE Maths and English at grade 4 or above.
  • Functional Skills Maths and English will be included in your programme if you have not achieved at least GCSE grade 4. 
  • Experience in a supervisory role or evidence of working towards this role.

How will I be assessed?

There is a focus on continuous assessment throughout your learning. You will also complete an End Point Assessment (EPA)

The EPA is an essential part of this qualification. Once the gateway criteria have been achieved you will plan and prepare for the EPA alongside your employer and assessor.

The EPA consists of the following components:

  • On-demand theory test (two hours).
  • Practical observation (four hours).
  • Business project.
  • Professional discussion (90 minutes).

All assessment activities must be completed within two months.

What can I do with this Apprenticeship?

By successfully achieving the apprenticeship standard you will be well-placed to progress to leadership or specialist travel roles.

Alternatively, you may wish to progress to higher level training or an apprenticeship in management.

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