Level 2 Certificate in Understanding Retail Operations

Level 2 Certificate in Understanding Retail Operations

Course introduction

This course will provide you with a thorough understanding of retail operations. This includes effective customer service, teamwork, and understanding what to expect when working in the retail sector.

Course structure

Unit 1: Understanding customer service in the retail sector

You will learn how important good customer service is to a retail business while looking into customer needs, service procedures and complaints.

Unit 2: Understanding the retail selling process

You will improve your understanding of the benefits of product knowledge and using questions to identify customer needs.

Unit 3: Understanding how individuals and teams contribute to the effectiveness of a retail business

You will cover the various aspects involved in running an effective retail business, including employment rights and responsibilities, plus the importance of quality teamwork and communication.

Unit 4: Understanding how a retail business maintains Health & Safety on its premises

You will improve your understanding of Health & Safety in a retail environment, including what actions to take in an emergency and what constitutes safe working practice.

Unit 5: Understanding retail consumer law

You will examine consumer legislation, which includes protection against unfair trading practices. You will also learn about the consequences of contravening retail law for both businesses and employees.

Unit 6: Understand how to deal with customer queries and complaints in a retail environment

You will gain an understanding of how to resolve queries and complaints and how this can contribute to customer confidence.

Unit 7: Understanding the handling of customer payments in a retail business

You will develop an understanding of the different payment methods accepted and the risks involved in handling payments. This will include the key responsibilities of a retail cashier.

Unit 8: Understanding the control, receipt and storage of stock in a retail business

You will acquire an understanding of the importance of having the right stock levels. Importantly, you will learn how goods are received and how stock should be stored to prevent damage or loss.

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