College Charter, Standards, Feedback, Policies & Procedures

College Charter

The College Charter is a transparent agreement between us as a College and its learners. This agreement can be seen in the College Code of Conduct.

It aims to clearly communicate what you can expect from us and what we expect from you as learners at Brock.

This helps us to ensure that all of our learners needs are being met and that everyone is treated fairly and equally.

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As a College we will...

  • Value everyone equally without exception.
  • Listen.
  • Keep working to make College life even fairer and better.
  • Create a culture where your best is ‘the norm’.
  • Challenge and give support to achieve aspirations.
  • Inspire, motivate and keep you informed.
  • Provide you with a safe and secure campus.
  • Help you plan your future.
  • Give guidance to help you decide on the best programme for you now and in the future.
  • Provide career information, advice and guidance.
  • Support you in your learning and help with your individual needs.
  • Provide good teaching to enable you to learn and develop.
  • Set SMART targets to help you achieve.
  • Give regular and constructive feedback to help you develop.
  • Provide feedback which will help you know what you need to work on to progress and reach your potential.
  • Deal promptly and fairly with any complaints you may have.
  • Support you to develop moral, cultural and self-awareness.
  • Help you develop employability skills.

As a student you will...

  • Have 100% attendance.
  • Attend and engage in all classes and tutor sessions without fail.
  • Make the most of all opportunities to make decisions about your future, e.g. Next Steps.
  • Make Brock a safe community and wear your College student ID, in the Brock student lanyard visible around your neck at all times whilst on campus.
  • Respect and observe our rules and regulations.
  • Respect the rights and privacy of others.
  • Respect and promote British Values. (1) democracy – everyone’s opinion counts, (2) abiding by the rules of law, (3) respecting and tolerating people of all backgrounds and cultures, ages, genders, sexualities, religions and beliefs, (4) respecting all individuals’ freedom of speech.
  • Behave in an orderly manner in your academic and recreational activities on and off of campus and in your daily life.
  • Arrive to all lessons on time. You will be marked as late on the register if you are not at the start of the session.
  • Be a proud ambassador for the College and represent Brock in a manner that promotes our reputation.
  • Use the VESPA framework to support your achievements.
  • Make sure someone informs us if you are unable to attend College.
  • Not use your mobile phone in class (unless the teacher gives permission).
  • Have your mobile on silent, in your bag and not on your desk.
  • Understand that the College is a smoke free zone and that smoking or vaping is not permitted in the College campus or surrounding areas.
  • Hand in all homework and coursework by the deadline set.
  • Keep us up to date with your contact details.
  • Show respect to all of the Brock community.
  • Discuss any concerns you have over other people’s behavior with a teacher or the Pastoral and Welfare Manager.
  • Abide by the Learning Resource Centre regulations.
  • Abide by the College’s IT and telecommunication systems, regulations, policies and procedures handbook. Otherwise face disciplinary action.

We'd love to hear your feedback

We welcome feedback from customers and learners, whether we have been successful in meeting your needs, or if our services have not met your expectations. If you register a complaint, it will be investigated by a senior manager who will contact you within five working days. Should the matter not be resolved to your satisfaction, you have the right to speak to the College Principal directly.

We value input from students as a means of improving your learning and overall experience. We collect these views through focus groups, surveys and regular meetings with the Students’ Union and others.

  • Information provided on this form will be used to us to answer your enquiry. For more information about how we use your information please see our privacy notice www.brock.ac.uk/privacy-notice
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Contact Details

01590 625555