Policies & Procedures, College Charter, Standards, Feedback

College Charter

The College Charter is a transparent agreement between the College and its learners.

It communicates clearly what learners can expect from the College and vice versa.

It also helps the College ensure all learners’ needs are met and that everyone is treated fairly and equally.

You can view this agreement in the College Code of Conduct.

We pledge to...

Value everyone equally without exception.

Listen to you.

Keep working to make college life even fairer and better.

Create a culture where your best is the norm.

Challenge you and give you support to achieve your aspirations.

Inspire, motivate and keep you informed.

Provide you with a safe and secure campus.

Help you plan your future.

Give guidance to help you decide on the best programme for you now and in the future.

Provide careers information, advice and guidance.

Support you in your learning and help with your individual needs.

Provide good teaching to enable you to learn and develop.

Set SMART targets to help you achieve.

Give regular and constructive feedback to help you develop.

Provide feedback that will help you know what you need to work on to progress.

Deal promptly and fairly with any complaints you may have.

Support you to develop moral and cultural awareness, as well as self-awareness.

Help you develop employability skills.

As a student you will...

Aim for 100% attendance.

Attend and engage in all classes and tutor sessions.

Make the most of all opportunities to make decisions about your future.

Make Brock a safe community and wear your College student ID around your neck at all times while on campus.

Respect and observe our rules and regulations.

Respect the rights and privacy of others.

Respect and promote British values, namely: democracy, equality, tolerance, fairness and abiding by the rule of law.

Behave in an orderly manner in your academic and recreational activities both on and off campus.

Arrive to all lessons on time. You will be marked as late on the register if you are not at the lesson from the beginning.

Be a proud representative of the College and represent Brock in a manner that maintains our good reputation.

Use the VESPA framework to strive for achievements.

Make sure someone informs us if you are unable to attend college.

Not use your phone in class (unless your teacher gives permission).

Keep your phone on silent in your bag during lessons (not on your desk).

Understand that the College is a smoke-free zone and that smoking or vaping is not permitted on campus or in surrounding areas.

Hand in all homework and coursework by the deadline.

Keep us up-to-date with your contact details.

Show respect to all of the Brock community.

Discuss any concerns you have over other people’s behaviour with a teacher or the Pastoral and Welfare Manager.

Abide by the Learning Resources Centre regulations.

Abide by the maxims set out in the College’s IT and Telecommunication Systems, Regulations, Policies and Procedures Handbook.

Policies & Procedures

For further policies please see: Equality & Diversity

Key Information

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Please give us your feedback

We welcome all feedback from customers and learners. If you wish to register a complaint, it will be investigated by a senior manager who will contact you within five working days. Should the matter not be resolved to your satisfaction, you have the right to speak to the Principal directly.

Information provided on this form will be used by us to answer your enquiry. For more information about how we use your information, please see our privacy notice at www.brock.ac.uk/privacy-notice