Hospitality Team Member Apprenticeship Level 2


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You can lay the foundations for career progression in hospitality by acquiring essential knowledge, skills and behaviours thanks to this apprenticeship opportunity.

A hospitality team member can work in a range of establishments such as bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers.

The role is very varied and although hospitality team members tend to specialise in one area, they also have to be adaptable and ready to support team members across the business.  

Specialist areas in hospitality include food and beverage service, food preparation, housekeeping, concierge and guest services, reception tasks and conference and banqueting duties.

This apprenticeship is suitable for you if you are working in bars, restaurants, cafés, conference centres, banqueting venues, hotels, cruise ships and private households. It is also suitable for you if you have been offered such a role.

Why choose Brock for Hospitality Team Member Apprenticeship Level 2?

At Brockenhurst College we will support you with a dedicated team of kitchen, management and front-of-house assessors, all of whom have many years of professional experience in hospitality.

As mentors, they will help give you the knowledge and advice you need to reach your full potential.

Teaching & learning

Teaching will be delivered on a one-to-one basis for at least one hour at each meeting. The information will be logged in a format that can be retrieved for later use either manually or electronically.

Your college assessor will be a key source of support throughout the programme. If you are falling short, then together you will develop a one-to-one programme of upskilling in practical tasks, behaviours and knowledge.

Training structure

This programme will be structured so that your assessor will visit you every two-to-three weeks in the workplace to support you in gathering evidence to map into your portfolio/eportfolio.

This will enable you to work towards fulfilling the course criteria and planning for your End Point Assessment.

Twenty-per-cent of your training will be off-the-job training, which typically includes visits, research and work shadowing.

As a learner you will cover the following areas:

  • Customer focus
  • Business awareness
  • People skills
  • Team leader skills
  • Communication and listening skills

Minimum entry requirements

  • GCSE Maths and English at grade 4 or above.
  • Functional Skills Maths and English will be included in your programme if you have not achieved at least GCSE grade 4. 

How will I be assessed?

There is a focus on continuous assessment throughout your learning. You will also complete an End Point Assessment (EPA)

The EPA is an essential part of this qualification. Once the gateway criteria have been achieved you will plan and prepare for the EPA alongside your employer and assessor.

The EPA consists of the following three components:

  • On-demand theory test (90 minutes).
  • Practical observation (2 hours).
  • Business project.
  • Professional discussion (40 minutes).

All assessment activities must be completed within two months.

What can I do with this Apprenticeship?

With this qualification on your CV you will be a more suitable candidate for roles with more responsibility.

Indeed, this qualification can open doors to other employers and other areas of work, as well as helping you develop your confidence in the workplace and with colleagues and managers.

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