Level 2 Certificate in Principles of Business Administration

This learning opportunity will give you the underpinning knowledge that is required to ensure you can successfully work in a range of different environments in a business administration role. You will develop essential knowledge of how to carry out administrative tasks such as how to manage information and support events. You will also learn how to apply your knowledge across a variety of industries and job roles.

Course structure

Unit 1: Principles of providing administrative services

You will develop your knowledge of a range of administrative support tasks, as well as meeting types, different mail services and how to organise travel and accommodation. You will also cover the negative impact of delivering poor customer service.

Unit 2: Principles of business document production and information management

You will gain an understanding of how to prepare and distribute business documents, as well as identify how information is managed in businesses.

Unit 3: Understand communication in a business environment

You will study written and verbal business communications, identifying appropriate body language and tone of voice when communicating verbally.

Unit 4: Understand employer organisations

You will acquire an understanding of various organisational structures and the differences between the private, public and voluntary sectors. You will also cover the internal and external influences on organisations and consider why change in the business environment is important.

Unit 5: Understand how to develop working relationships with colleagues

You will look at the principles of effective team working, as well as what is expected of a work ‘buddy’.

Unit 6: Understand how to carry out business administration tasks

You will gain knowledge of how to deal with incoming and outgoing mail, reception services, diary systems management, event organisation, and systems for financing administration roles.

Unit 7: Understand how to prepare text

You will acquire an understanding of how to create text from recorded notes, as well as knowledge of organisational procedures for storing confidential information.